1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, and email address.

• Vehicle Information: Make, model, year, license plate, and service history.

• Transaction Data: Purchase history, service orders, and payment records.

• Usage Data: Information about how you interact with our services and platforms.

2. How We Use Your Information

We use your personal information to:

• Provide, manage, and improve our services.

• Process transactions and send related confirmations.

• Send service reminders, promotions, and operational notifications via SMS or other channels.

• Respond to your inquiries and customer support requests.

• Comply with applicable laws and regulations.

3. SMS & Notification Consent

By using any of our services, you expressly consent to receive SMS text messages and other notifications from Sparkling. These messages may include service updates, appointment reminders, promotional offers, and operational alerts related to your account or vehicle.

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier plan.

Opting Out: You may opt out of receiving SMS notifications at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further SMS will be sent unless you opt back in.

Opting Back In: If you have previously opted out and wish to resume receiving notifications, simply text START to our messaging number and you will be re-enrolled.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us deliver our services (e.g., SMS providers, payment processors), bound by confidentiality agreements.

• Legal Authorities: When required by law or to protect our rights and the safety of others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.

6. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Object to or restrict certain processing activities.

To exercise these rights, contact us at info@sparklingauto.co.za.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Sparkling
Email: info@sparklingauto.co.za
Phone: Available at your nearest outlet